[57north-discuss] Fwd: [bitfolk.com #10845] AutoReply: We need to move your BitFolk VPS 'garioch' to other hardware

[Alfie Pates]

Kick on suspend/restore, Andy's *really* good at those now.

-- 
Alfie Pates

+44 7462 141 107
alfie at alfiepates.me
www.alfiepates.me

On Wed, 23 Dec 2020, at 3:11 PM, Robert McWilliam wrote:
> As per below garioch needs to be moved to another host and will be down 
> for a bit while that is done. 
> 
> I'm of the opinion that we don't care when it is done, whenever suits 
> Andy is fine. Does anyone think otherwise?
> 
> We don't currently have suspend/restore enabled so it woudl be a reboot 
> for the move. Or could enable that, it it works there would be less 
> downtime, if it doesn't work there would be extra downtime from trying 
> to restore, noticing it hasn't worked, and then rebooting.
> 
> Robert
> ________________________________________________________
> Robert McWilliam     rmcw at allmail.net    argh.technology
> 
> What do you consider to be your median achievement?
> 
> ----- Original message -----
> From: Support requests via RT <support at rt.bitfolk.com>
> To: rmcw at allmail.net
> Subject: [bitfolk.com #10845] AutoReply: We need to move your BitFolk 
> VPS 'garioch' to other hardware
> Date: Wednesday, 23 December 2020 12:44
> 
> Greetings,
> 
> This message has been automatically generated in response to the
> creation of a support ticket regarding:
> 	"We need to move your BitFolk VPS 'garioch' to other hardware", 
> a summary of which appears below.
> 
> This ticket has been assigned an ID of [bitfolk.com #10845].
> 
> Please include the string:
> 
>          [bitfolk.com #10845]
> 
> in the subject line of all future correspondence about this issue. To do so, 
> you may reply to this message.
> 
>                         Thank you,
>                         support at rt.bitfolk.com
> 
> -------------------------------------------------------------------------
> Dear customer,
> 
> TL;DR: We need to move your VPS to different hardware so that we can
> carry out a rolling operating system upgrade. Please reply with when
> we can do it and it will get done. Opt in to suspend and restore to
> hopefully not even experience a reboot! If we don't hear from you
> within two weeks then we'll do the work at a time of our choosing.
> 
> The full story:
> 
> We need to performn rolling operating system upgrades across our fleet
> of servers. Rather than shut your service down while we do it which
> may involve an outage of an hour or so, we'd like to move your service
> to different hardware.
> 
> So, when's a good time for us to do this?
> 
> Moving your VPS will involve a clean shut down, transfer of your data
> and then a boot again. You can expect the down time to be only a few
> seconds, though that does not include the time it takes your VM to
> shut down and boot up. You will *not* need to change your IP
> address(es) or anything else about your service.
> 
> It will not require you to take any action, but you should ensure that
> your VPS boots correctly in an unattended fashion including starting
> all services that you expect to have running. It would also help if
> you could ensure that you have allowed ICMP ping from our monitoring
> IPs:
> 
>     
> https://tools.bitfolk.com/wiki/Monitoring#Which_IP_addresses_will_BitFolk.27s_monitoring_checks_come_from.3F
> 
> If you have opted in to suspend and restore then we will use this and
> if all goes well you may not even notice that your VM has been moved
> between hardware, as it will just appear to be a pause in execution
> for a minute or so. Learn more about opting in to suspend and restore
> here:
> 
>     https://tools.bitfolk.com/wiki/Suspend_and_restore
> 
> If you don't care when the work is done and don't need more than 5
> minutes of notice by email, then great! Please just say so and we'll
> get on with it.
> 
>     ******************************************************************
>     If we don't hear back from you within two weeks then we'll assume
>     this is the case: that we're okay to do the work at any time, with
>     5 minutes of notice.
>     ******************************************************************
> 
> If on the other hand you:
> 
> - do need more than 5 minutes of notice;
> 
> - would need the work to take place only within a certain time window
>   during the day, or;
> 
> - need to schedule a window on an exact date/time for the work to be
>   done;
> 
> then please let us know what you need with as much detail as you care
> to mention about when the work can be done and how much notice you
> need, and we will work something out.
> 
> Thanks,
> Andy Smith
> BitFolk Ltd.
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