[57north-discuss] Fwd: [bitfolk.com #11281] AutoReply: We need to move your BitFolk VPS 'finzean' to other hardware

[Iain R. Learmonth]

Hi Rob,

admin at 57n.org would be the hackerspace sysadmins (me and hibby right now).

Thanks,
Iain.

On 07/06/2021 18:02, Robert McWilliam wrote:
> As per below finzean needs to be moved. It is currently set up for suspend/restore so should only be a few seconds of down time for the move. I think whenever suits is fine. Anyone think otherwise?
> 
> Also, can we switch contact address for bitfolk account to something other than me? Maybe 57north-ctte-private at lists.57north.co to go to all directors? Or that might result in everybody thinking someone else will deal with it and nothing being done? Does someone want to volunteer to be contact?
> 
> Robert
> ________________________________________________________
> Robert McWilliam     rmcw at allmail.net    argh.technology
> 
> What do you consider to be your median achievement?
> 
> ----- Original message -----
> From: Support requests via RT <support at rt.bitfolk.com>
> To: rmcw at allmail.net
> Subject: [bitfolk.com #11281] AutoReply: We need to move your BitFolk VPS 'finzean' to other hardware
> Date: Saturday, 5 June 2021 18:57
> 
> Greetings,
> 
> This message has been automatically generated in response to the
> creation of a support ticket regarding:
> 	"We need to move your BitFolk VPS 'finzean' to other hardware", 
> a summary of which appears below.
> 
> This ticket has been assigned an ID of [bitfolk.com #11281].
> 
> Please include the string:
> 
>          [bitfolk.com #11281]
> 
> in the subject line of all future correspondence about this issue. To do so, 
> you may reply to this message.
> 
>                         Thank you,
>                         support at rt.bitfolk.com
> 
> -------------------------------------------------------------------------
> Dear customer,
> 
> TL;DR: We need to move your VPS to different hardware so that we can
> carry out a rolling operating system upgrade. Please reply with when
> we can do it and it will get done. Opt in to suspend and restore to
> hopefully not even experience a reboot! If we don't hear from you
> within one week then we'll do the work at a time of our choosing.
> 
> The full story:
> 
> We need to perform rolling operating system upgrades across our fleet
> of servers. Rather than shut your service down while we do it which
> may involve an outage of several hours, we'd like to move your service
> to different hardware, which will typically take under a minute.
> 
> So, when's a good time for us to do this?
> 
> Moving your VPS will involve a clean shut down, transfer of your data
> and then a boot again. You can expect the down time to be only a few
> seconds, though that does not include the time it takes your VM to
> shut down and boot up. You will *not* need to change your IP
> address(es) or anything else about your service.
> 
> It will not require you to take any action, but you should ensure that
> your VPS boots correctly in an unattended fashion including starting
> all services that you expect to have running. It would also help if
> you could ensure that you have allowed ICMP ping from our monitoring
> IPs:
> 
>     https://tools.bitfolk.com/wiki/Monitoring#Which_IP_addresses_will_BitFolk.27s_monitoring_checks_come_from.3F
> 
> If you have opted in to suspend and restore then we will use this and
> if all goes well you may not even notice that your VM has been moved
> between hardware, as it will just appear to be a pause in execution
> for a minute or so. Learn more about opting in to suspend and restore
> here:
> 
>     https://tools.bitfolk.com/wiki/Suspend_and_restore
> 
> If you don't care when the work is done and don't need more than 5
> minutes of notice by email, then great! Please just say so and we'll
> get on with it.
> 
>     ******************************************************************
>     If we don't hear back from you within one week then we'll assume
>     this is the case: that we're okay to do the work at any time, with
>     5 minutes of notice.
>     ******************************************************************
> 
> If on the other hand you:
> 
> - do need more than 5 minutes of notice;
> 
> - would need the work to take place only within a certain time window, or;
> 
> - need to schedule a window on an exact date/time for the work to be
>   done;
> 
> then please let us know what you need with as much detail as you care
> to mention about when the work can be done and how much notice you
> need, and we will work something out.
> 
> Thanks,
> Andy Smith
> BitFolk Ltd.
> 
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>